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Help > FAQBulk Email Sender FAQ:
Message Creation
Delivery
Contact lists
Installation
Purchase & Registration
Q.
Can Bulk Mailer send messages with inline images or background music?
Yes. With Bulk Mailer's built-in WYSIWYG HTML editor, you can easily include
graphics, change font colors and sizes, add tables, and perform a myriad of
functions. You can even spice up your HTML messages by adding fair-sounding
background music or sound.
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Q. If the images included in my email are stored in my local hard drive,
need I upload these image files to a web server in order for the recipients
can see them?
No, you needn't. Bulk Mailer can automatically send images included in your message
as inline image, which means all images are sent along with your message,
when your recipients open your email, they will see these pictures
immediately without waiting for the email software to download these images
from internet.
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Q.
How can I create a HTML message? Does Bulk Mailer provide a WYSIWYG HTML editor?
Yes, Bulk Mailer provides a fully WYSIWYG (What You See Is What You Get) HTML
editor to let you create HTML emails.
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Q.
Can I send a test email to yourself before launching the email campaign?
Yes. Bulk Mailer allows you to send a test copy of your message to yourself to
ensure it looks the way you want.
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Q.
Can I directly import a HTML file created by other HTML editor to Bulk Mailer?
Yes. You can import a HTML file to Bulk Mailer from your local hard drive.
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Q.
Can I import a web page to Bulk Mailer from internet?
Yes. You can even import a web page into Bulk Mailer from a URL address.
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Q.
Does Bulk Mailer support to send attachment? If it does, how many attachments
can I add?
Yes. There is no limitation on the number of attachments one email can have
in Bulk Mailer, however, some mail servers do have that limitation.
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Q.
Can I send personalized messages to my recipients with Bulk Mailer?
Yes. Use your contact list to store more attributes than just names and
email addresses. Attributes can be incorporated as wildcards throughout your
campaign. Bulk Mailer will automatically merge the right attributes for each
contact, so every message is personalized. Bulk Mailer sends its messages directly
to each customer, one at a time, personally and privately. The recipients
only see what they need to see, and they sure don't see the other names on
your mailing list.
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Q.
Can I personalize the "To" and "Subject" line?
Yes, you can.
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Q.
Is the personalized field limited to recipient's email? Can other fields
be used to personalize my message?
All of your contact list's fields can be used to personalize your message.
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Q.
My message contains non
English language, will it be ok?
Yes. Bulk Mailer supports all international character sets and languages. When you
compose a non english message, you should select the corresponding character
set for this email.
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Q.
Can I insert unsubscribe link in my email?
Yes.
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Delivery
Q. How fast does Bulk Mailer send?
There is no short answer to this question. There are many variables that
affect message throughput, and since sending a piece of mail requires that
you communicate with the recipients mail server, some of these variables may
not be under your control at all. Sending email involves at least four
distinct variables:
The actual message being sent (size, encoding, etc...)
The speed of the computer creating the mail (CPU, HD subsystem, memory, etc)
The speed and responsiveness of SMTP server which receives the messages
The speed of the Internet connection between your computer and the
recipient's mail server
Each of these variables contributes to the overall speed of the sending. Any
of the variables has the potential to slow the things down to the point
where sending bulk email is absolutely impossible.
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Q.
Can I send out emails without SMTP servers?
Yes. Bulk Mailer's "direct delivery mode" doesn't use your mail server or your
ISP's mail server. Instead, It connects and sends messages to the mail
server of the recipient's address. For instance, a message from bob@aol.com
is sent directly to mail.aol.com instead of mail.yourdomain.com. This takes
the load off of your mail server and speeds up message sending
significantly. Note: if your ISP(or firewall) blocks TCP port 25.
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Q.
I have to stop Bulk Mailer in the middle of the mailing. Can I resume?
Yes. You can stop a running email campaign at any moment. Bulk Mailer can
automatically recover the interrupted mailing and resume where you left off.
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Q. Can I resend the failed emails?
Yes. Once you've finished sending your email campaign, you can easily resend
the failed emails. Some emails cann't get delivered not because the email
address is bad, but because the Internet offers many impassable obstacles:
the recipient's e-mail server may be temporarily down
your ISP may be temporarily down
an Internet segment may be temporarily down
a DNS server may be temporarily down
Resending the failed emails can improve the sending success ratio
significantly.
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Q.
Is Bulk Mailer a multithreaded application? If so, how many threads can I
create?
Yes, Bulk Mailer is a multithreaded application. You can use up to 512 threads to
send out emails simultaneously in the enterprise edition. Using mutiple
threads to send out emails can speed up message sending. However, If you
have a large number of threads, it can hurt performance while the OS
switches between them , the more threads you have the more memory your app
needs.
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Contact lists
Q.
I have stored my customer's data in Microsoft Access database, can Bulk Mailer
import these data?
Yes. Bulk Mailer can import contact lists from almost all data repositories,
including text file, CSV file, Excel table, Access, SQL Server, Oracle,
MySQL and all ODBC-capable database systems.
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Q. How many contact lists can I set up?
You can create as many lists as you want in Bulk Mailer.
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Q.
Can I append new contacts to an existing list?
Yes. You can append new contacts to Bulk Mailer's list from almost all data
repositories.
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Installation
Q. Can my computer run Bulk Mailer?
To install and use Bulk Mailer, please make sure that you use the following
hardware and software platform.
- PC with Pentium 133 MHz or higher processor
- At least 128MB of available RAM
- At least 16MB of free disk space
- Operating System: Microsoft Windows 2000/XP/2003/Vista
- TCP/IP (Internet) Network Connection
- Microsoft Internet Explorer v5.5 or above
- Microsoft .NET Framework 1.1
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Q.
To run Bulk Mailer, need I install any third-party software?
When using Windows
ME/2000/XP you don't need to install anything. All required drivers are
already installed.)
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Purchase & Registration
Q. Can I try Bulk Mailer before I buy it?
Yes. You can download the trial version of Bulk Mailer. However, there are some
limitations in trial version.
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Q.
Why should I purchase and register Bulk Mailer?
Registered users can enjoy following benefits, which are not available for
trial users.
Trial version limitation removed
Excellent customer service & technical support for free
Get minor updates and bug fixes for free
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Q. How do I order Bulk Mailer?
You will find the Bulk Mailer Order Form at
Order Page.
The Registration code is sent to the email address provided by you right
after payment has been received. Immediately after the transaction you will
receive your registration code by email. It's fast!
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