Make Sure You Get Your Mail

Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.

To make sure that our e-zines, e-mail courses and support e-mails are not filtered into your "junk" or "bulk" folder, please add our address to your list of trusted senders.

Here's how:

Hotmail: Place our address in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs.

AOL: Place our address in your address book.

Yahoo! Mail: If one of our messages is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.

Other providers: If one of your newsletters is being filtered, try adding our address 'From' or 'Reply-to' address to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from us.

Follow their instructions for whitelisting.

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