When catastrophe strikes, many insurance companies tend to get flooded with new
claims. These sudden surges in client demands can be overwhelming, and that's where
Pacesetter Claims Service, an independent adjusting agency, comes in.
Founded in 1997, Pacesetter Claims Service is a well-established company with
offices in five different states, as well as Puerto Rico. They are dedicated to
providing the extra support companies such as American Family Mutual Insurance and
Farmers Insurance Group need in the aftermath of a catastrophic event.
Having multiple offices spread across the country, and no way of predicting where
or when the next disaster will strike, immediate, effective communication, such
as email, is vital for Pacesetter's success. With the company dealing with upwards
of 100 to 150 emails per day that are not only valid, but also possibly contain
critical information from multiple sources, filtering out the junk email becomes
essential.
According to Pacesetter IT Coordinator David Borg, more than 80% of their incoming
email was a bombardment of spam. Pacesetter couldn't afford to have their employees
wasting time sorting through these unwanted emails. They also didn't want to risk
the possibility of inadvertently filtering out legitimate messages. They needed
a highly effective, highly accurate anti-spam software solution to their spam problem.
Solution
Choosing Securence was an easy decision for Pacesetter Claims Service. Securence
offered everything Pacesetter was looking for: accuracy, ease of use, great customer
service and cost effectiveness. "The reps stayed in touch real closely in the beginning
to make sure things went smoothly," says Borg, who also likes the option that Securence
is a service as opposed to just an application he has to install and maintain himself.
Perhaps most importantly, Borg is impressed with the accuracy of Securence's
email filtering software. "During our 30-day trial period," says Borg, "we didn't
have any false positives, and the few junk e-mails that did slip through were because
we couldn't completely secure things on our end. We're extremely satisfied."
By selecting Securence, Pacesetter Claims Service was able to reduce their incoming
junk email by more than 80% with nearly perfect accuracy.
